Support Services of Virginia

IDD / HCBS Healthcare Services • Client since August 2019

8
Team Members
~7 yrs
Partnership
92.0%
Avg. CSAT
Virtual Assistants
8
Across 6 functional areas
Weekly Hours
320
40 hrs/week per VA
Tasks Completed
1,247
Last 30 days
Client Since
Aug 2019
~7 year partnership

Recent Activity

Jul 3, 2026
Monthly CSAT Review Completed
All 8 team members reviewed. Average CSAT score: 92.0%. Top performer: Julie Ann Abrinica (96%).
Jul 1, 2026
Therap eMAR Audit Cycle Complete
Rhea May completed the quarterly eMAR compliance audit. Zero discrepancies found across all monitored clients.
Jun 28, 2026
New Paylocity Integration Training
Julie Ann and Hara Krisna completed training on updated Paylocity modules for Q3 payroll processing.
Jun 24, 2026
Maribel's 6-Year Anniversary
Maribel Martinez celebrates 6 years with SSVA. Outstanding tenure in accounts payable operations.
Jun 20, 2026
DBHDS Compliance Documentation Updated
Evonne completed the quarterly update of all clinical compliance documentation per DBHDS requirements.

My Team

Your dedicated virtual assistant team at Outsource Access

Your OA Management Team

BA
Beia Navarce Atil
Account Manager
MM
Melchor A. Moralina Jr.
Operations Manager
RG
Raymart R. Galarpe
Team Leader

Performance

Team metrics and satisfaction scores

Team CSAT Scores
Overall Metrics
92.0%
Average Team CSAT
98.2%
Task Completion
99.4%
Attendance Rate
1,247
Tasks (30 days)
4.8 / 5
Quality Score
Monthly Trend
Hours by Department

Industry Intel

IDD/HCBS healthcare industry updates relevant to your operations

Regulatory
CMS has granted states an additional extension for full compliance with the HCBS Settings Rule. Virginia providers should use this window to audit residential and day program settings for person-centered planning alignment. The extension provides breathing room but compliance preparation should not be delayed.
Source: CMS.gov • Updated June 2026
Compliance
The Virginia Department of Behavioral Health and Developmental Services has published updated licensing regulations affecting IDD waiver service providers. Key changes include enhanced documentation requirements for QIDP assessments and updated incident reporting timelines. Providers must update internal procedures by Q4 2026.
Source: DBHDS.virginia.gov • Updated June 2026
Funding
Federal Medicaid HCBS spending has increased 12% year-over-year, with Virginia receiving additional funding through the American Rescue Plan HCBS enhanced FMAP. This funding supports workforce development, technology upgrades, and service expansion. SSVA may be eligible for technology modernization grants tied to this funding stream.
Source: Medicaid.gov • Updated May 2026
Policy
Virginia is rolling out Phase 2 of Electronic Visit Verification requirements for personal care and homemaker services. Providers must ensure all HCBS visits are tracked through approved EVV systems. Integration with existing Therap documentation may require workflow adjustments for clinical monitoring staff.
Source: DMAS.virginia.gov • Updated May 2026
Regulatory
Virginia has approved rate increases for Direct Support Professional wages under the IDD waiver program. The average hourly rate increases by $2.50, effective July 2026. This impacts payroll processing and benefits calculations for SSVA's direct-care workforce and may require updates to ADP configurations.
Source: Virginia General Assembly • Updated April 2026

Resources

Training materials, guides, and useful tools for your team

OA Playbook
Your custom operational playbook covering team protocols, communication guidelines, and escalation procedures.
VA Onboarding Guide
Step-by-step onboarding checklist for new virtual assistants joining your team.
Training Videos
Recorded training sessions on Therap, eMAR auditing, Paylocity, and compliance workflows.
Tool Access Directory
Quick links to Bill.com, QuickBooks, Therap, ADP, Paylocity, SAP Concur, and other tools your team uses.
Compliance Checklists
DBHDS licensing compliance, HCBS Settings Rule checklist, and eMAR audit templates.
OA Knowledge Base
FAQs, best practices, and help articles for getting the most from your OA partnership.

Support

Submit a ticket and we'll route it to the right team member

Routes to: Team Leader (Raymart) Escalation: Ops Manager (Melchor) Account: AM (Beia)

Quick Contact

RG
Raymart R. Galarpe
Team Leader
Day-to-day operations, VA coordination
MM
Melchor A. Moralina Jr.
Operations Manager
Escalations, performance, process optimization
BA
Beia Navarce Atil
Account Manager
Strategic advisory, scaling, billing

Billing

Plan details and invoice history

Monthly Plan
$15,160
$1,895/mo x 8 Virtual Assistants
Active VAs
8
Full-time dedicated (40 hrs/wk each)
Per VA Rate
$1,895
No long-term contract required
Next Invoice
Jul 15
Billing cycle: 15th of each month

Invoice History

Invoice Date Amount VAs Status
INV-2026-0615 Jun 15, 2026 $15,160.00 8
INV-2026-0515 May 15, 2026 $15,160.00 8
INV-2026-0415 Apr 15, 2026 $15,160.00 8
INV-2026-0315 Mar 15, 2026 $15,160.00 8
INV-2026-0215 Feb 15, 2026 $15,160.00 8
INV-2026-0115 Jan 15, 2026 $15,160.00 8

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Account Information

Company Name
Support Services of Virginia
Primary Contact
Philip "Chip" Dodd, CEO
Industry
Healthcare - IDD / HCBS
Website
Client Since
August 2019

Notification Preferences

Weekly Performance Report
Receive a summary every Monday
Task Completion Alerts
Get notified when key tasks finish
Billing Reminders
3 days before invoice due date
Industry Intel Digest
Monthly IDD/HCBS news roundup
VA Anniversary Reminders
Team member work anniversaries